Owner guide
How we look after your Surf Coast property
Surf Coast Short Stay Management is part of Hobart Short Stay Management. Our Hobart team runs pricing, guest messaging and owner accounts for 120+ holiday homes across Tasmania and Victoria, and we line up local cleaners and trades for your property and manage them for you.
What's included
- Listing and photosProfessional photos and a listing written to get booked, live on Airbnb, Booking.com, Stayz and Google, plus direct bookings.
- Pricing that keeps upYour nightly rates and minimum stays are reviewed every day and matched to demand, through busy weekends and quiet months.
- Guests looked afterWe answer every enquiry and message, run check-ins and check-outs, and guests can reach us any time for anything urgent.
- Cleaning and hotel linenProfessional cleaners after every stay, with hotel-style white linen, fresh towels and triple-sheeted beds.
- Restocked every stayTopped up before every guest: toilet paper, shampoo, conditioner, body wash, hand wash, tea, coffee, sugar, milk, olive oil, dishwasher tablets, dishwashing and laundry liquid, paper towel and bin liners. Other items on request.
- Maintenance handledRegular inspections, a video after every clean, and repairs arranged quickly with trades we trust.
- Paid weeklyEvery Wednesday we pay out what you've earned from the past week's check-outs, with a statement showing each booking and expense.
- Rules and paperworkWe help you with council requirements, owners corporation rules, fire safety checks and Victoria's short-stay levy.
Fees
Simple, and the same as for our Hobart owners.
How it starts
- Free appraisal. Send us the details or give us a call. We'll look at similar Surf Coast listings and talk you through what your place could earn.
- Sign up. Sign our management agreement and fill in one property details form.
- Get guest-ready. We organise photos, linen, cleaning, the listing and pricing. If the home is furnished and has any permit or registration it needs, bookings can usually open within a few days.
- Get paid. Payouts land every Wednesday, with a statement for every stay.
Already on Airbnb? You keep your own listing, with its reviews and Guest favourite status, and add us as co-host, so there's no starting from scratch.
What the home needs
The basics every guest expects. We'll send you the full checklist and help source anything missing.
- Plates, bowls, mugs, glasses and cutlery for every guest, plus pots, pans and basic cooking gear
- A doona and pillows for every bed, and a mattress protector for each one
- A hairdryer, iron and ironing board, vacuum, and a clothes horse
- Working smoke alarms, a fire extinguisher and a first aid kit
- WiFi, and a digital lock or two lockboxes with two sets of keys
- Outdoor seating for the full guest count, and a BBQ if there's room
Permits, rules and insurance
Do I need council approval? It depends on the property. Houses and apartments can have different rules, and apartments also have owners corporation rules. We'll go through what applies to yours with you before it goes live.
What is the Victorian short-stay levy? Victoria charges a 7.5% levy on short stays of under 28 days. When a stay is booked through a platform like Airbnb, the platform pays it. We'll show you how it affects your numbers on your appraisal call.
Insurance. We strongly recommend specialised short-stay insurance. Airbnb and the other platforms have their own cover, but it shouldn't be your main policy.
Ready to talk it through?
Book a time for a call, or ring Johnnie on 0485 094 494. You can also email admin@surfcoastshortstaymanagement.com.au.